Shipping policy

1. General Information

All orders are shipped from our headquarters in Kranj, Slovenia (EU).
We proudly ship worldwide, including all EU countries, the United Kingdom, Switzerland, Norway, the United States, and other international destinations.

Orders are processed Monday through Friday (excluding public holidays). Once your order is placed, you will receive an order confirmation email. When your order is dispatched, you will receive a shipping confirmation with tracking information.

 

2. Processing Time

Orders are typically processed within 1–3 business days after payment is received.
During product launches, sales, or holiday periods, processing times may be slightly longer.

 

3. Shipping Times

  • Slovenia: 1–2 business days
  • European Union: 2–4 business days
  • International (outside the EU): 5–14 business days

Please note that delivery times are estimates and may vary due to customs processing, local courier delays, or peak shipping periods.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and package weight.
Free shipping may be available for certain promotions or minimum order values, as indicated on our website.

 

5. Customs, Duties & Taxes

EU Orders

All orders within the European Union are shipped duty-free — no additional import fees apply.

Non-EU Orders (e.g., UK, USA, Norway, Switzerland, etc.)

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
These charges are not included in our product prices or shipping costs and are the responsibility of the customer.
We recommend contacting your local customs office for more information before placing your order.

Classy Equestrians is not responsible for delays or costs caused by customs clearance.

 

6. Order Tracking

Once your order is shipped, you will receive a tracking link via email.
Tracking updates may take up to 24 hours to appear after dispatch.

 

7. Lost or Delayed Shipments

If your package is significantly delayed or lost in transit, please contact us at info@classyequestrians.com

 

8. Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address entered at checkout is correct.
If an incorrect or incomplete address is provided, we cannot guarantee delivery or refunds for lost parcels.

 

9. Returns Due to Non-Delivery

If an order is returned to us due to:

  • failure to accept delivery,
  • unpaid customs charges, or
  • incorrect address,
    the buyer will be responsible for the reshipping costs or may receive a refund minus original shipping charges.

10. Contact

If you have any questions about shipping or your order, please contact us at:
info@classyequestrians.com